A concept for a Eindhoven airport (2019)

Reduced waiting time in airport

Project overview
In 2019, a project was started with Eindhoven Airport to decrease the queue's and waiting time of passengers near the passport control. In a small team we executed field research, developed several concepts and tested one of them for an hour at Eindhoven Airport. The tested concept was to let passengers participate in an educative quiz about the douane procedures. This quiz would educate the waiting passenger in the entrance hall, give them a free ticket to the fast track to the douane, so that they benefit less waiting time. More tests were needed in a high peak to make significant conclusions about passenger behavior.
My contribution
In the team of four, I was mainly responsible for realizing the test of our final concept. A digital quiz was needed and several banners were designed to get valuable insights in the concept. All other tasks, such as field research/testing, concept development and background research were executed by all of us.